Good Property Management Needs Secret Shopping
Posted by admin | Posted in Property Management | Posted on 29-12-2009
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In most property management structures there are some list of rules or protocol. This list maybe written, or just in the head of the person at the top of the company. In property management, the bottom line goal is always to make a profit from your property or business. You are also in charge of the overall maintenance and the look and feel of the property. So in property management, what do you do when someone on your team is not fulfilling the rules or responsibilities that you as a property management owner have clearly laid out?
For example, most property management structures do some form of performance management. What is meant by that is that most managers lay out a clear expectation and they follow up to ensure that employees are following those expectations. If you do not have some form of performance management structure within you business, then you are throwing away your money. Some people within your property management structure are not abiding by the rules and are continuing to work for you taking away your profits. Anyway, back to the point. In this example, a company is using performance management through monthly mystery shopping. A mystery shopper came into their business and pretended they were actually looking for something. They were testing the ability to take care of the customer. The goal for this property management structure was to score a 90 percent or higher after they were evaluated by a secret shopper. The top quality associate received a 65 percent.
Remember, this associate is top of line, will soon be promoted, and usually gets the customer taken care of. When confronted with this score, his response was simply, It is better than a 45 percent, which is what he received last time.
If you were in this property management structure what would you do? The associate did not seem to mind that he did not pass his mystery shop and said it was better than his last performance. Would it seem like this associate does not care or that he is looking toward the future and builds off the past?
Just think about it for a moment. In your own property management structure, does someone on your staff perform as the example lists above? Is there an employee that is doing more damage than good in your property management structure? This associate had a stern talking to. That associate has been there for over a year and knows how to take care of customers. The associate was upset at first and then realized that he knows what he is doing, but chose not to do it. So when you are trying to performance manage your staff on your property, make sure that everyone knows what their job responsibilities are. Then from that point on, your staff is just choosing not to do their job versus not knowing how to do that job. If they continue to choose not to do their job, then that is when they are promoted to customer.
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Help answer the question about property management
If the property management company has changed since I signed my lease, is it still valid?Property management company has changed multiple times since I signed my lease. All of them are horrible, as is the building owner, and won't fix anything! What recourse do they have if I just move out?
So you want to be a Super— your best bet to get your feet wet is take take a live in position–check Craigs List–or watch the papers. You will need an understanding of buildings and it certainly helps to be handy.You need to be organized–because you may have to collect rents and keep books, You need a solid understanding of Landlord-Tenant Law in your state—Most of all you need the patience of a Saint in dealing with irate and impossible tenants. Like I said watch the listings—sometimes a larger complex may be looking for an Assistant.
Type in "property manager" houston and you'll see a listing of several companies.
A property manager is a person or firm charged with operating a real estate property for a fee, when the owner is unable to personally attend to such details, or is not interested in doing so. Typical jobs include finding/evicting and generally dealing with tenants, home repair, home improvement, cleaning, garden maintenance, landscaping and snow removal, to be coordinated with the owner's wishes. Such arrangements may require the property manager to collect rents, and pay necessary expenses and taxes, making periodic reports to the owner, or the owner may simply delegate specific tasks and deal with others directly. A property manager may arrange for a wide variety of services, as may be requested by the owner of the property, for a fee.
Pay to Play. Part of the Ryan racketeering years. Politics is Illinois. Then Rezko and Blago got involve with Panda Express Subway and Exxon Mobile. $$$$ .The telephones were maintained by the Nation of Islam lol. A minority business racket. One wonder why downstate voters hates Chicago politicians lol. What gets me why are we not getting the money like Bush gave his good ole boys in Texas? Give Obama time I guess.
Simply say, Real Estate Property Management for Private Owners. Handled lease agreements, rent collections, repairs and other matters for privately owned real property.
RE sales license; from the TX dept of RE. PERIOD.
then you hire yourself out to a property management firm
oddity; a salaried person can work without a license doing this
a pure commissioned person cannot
It is almost certain that your rental agreement will still be in force. Most rental agreements would have a provision stating that the agreement is binding on successors in interest, etc.
As a practical matter, my advice to you would be:
1. Make sure you have the rent on the day that it is due, but don't give it to anyone. Just hold it in a safe place (where you won't touch it) until you are contacted by someone who says you should be paying it to them. This contact could be a phone call, a letter, a "Notice to Pay Rent or Quit," or some other form of communication. At that point you can start verifying if the person or entity is legitimate. in a safe place where you won't touch it Resist the urge to spend the rent on some other pressing financial need, especially if this goes on for more than a month, which is very possible. If more than a month goes by before you have been contacted, add the next month's rent to the rent you are holding.
2. Look at your rental agreement to see who is responsible for paying the association fee. If the rental agreement says the landlord is responsible for paying it, you would probably be safe to pay the required amount from the rent you are holding, so that the water stays on.
If it is a condo then the law allows for mediation and arbitration. After that you need to take the Condo Board to court under a civil suit.
http://www.gov.on.ca/MGS/en/ConsProt/STEL02_045929.html
There is no standard.
With my company it just depends on how long people take to get back to me to verify all your information and check all your references.
Some have taken me about a week and a half because I couldn't get a hold of their previous landlord. And some others I was able to approve the same day because I was able to get a hold of everyone right away.
and each company has their own operating procedures.
Market research in this case means a basic knowledge of the housing market (rentals) in your area. It might include knowing strategies to improve a complex, or buildings profitability, or how to persuade the tenants to be more timely in their payments. It's not any one skill set, but several.
In other words, the days of simply collecting rent are over. But if your mom is a quick study, she might be able to persuade them to give her a try, based on her previous experience.
Good luck to her!